Returns

We want you to be happy with your purchase from the Capral E-Store. Please read the following carefully, as it outlines our policy for returns, claims, and inspections in line with our Terms of Trade

Inspect Your Goods

Please check your order as soon as it arrives. If you believe the goods are not in accordance with your order or are defective:

• Notify us in writing within 14 days of inspection with details of the issue.
• Upon request, you must allow Capral to inspect the goods at your premises.

If you do not notify us within 3 months of delivery, or if we are not allowed to inspect the goods, then:

1. The goods will be treated as accepted.
2. Any claim will be considered waived.
3. Payment will still be required in full.

When We Accept Returns

Capral will accept the return of goods if:

• The goods supplied do not conform to your order or contract;
• The goods are defective; or
• We are required by law to accept the return.

Please note: the above applies in accordance with the timeframes outlined above.

How to Request a Return

If you believe you have a valid return or claim:

1. Email our E-Store team at EshopCustserv@capral.com.au with
   • Your order number
   • Date of delivery
   • Details of the issue
   • Photos of the goods (if applicable)
2. Our team will review your request and respond with next steps, including inspection or return instructions.