Delivery
Pickup
For full information, please review our Conditions of Purchase and Conditions of Sale.
Delivery
Our products will arrive on a long truck. Please make sure there is room at the delivery location to accept the truck. Before arrival, try and leave as much space as you can for the truck to enter, leave the order, and exit the premises.
Please also ensure that someone is available at the delivery location to accept the order. You will need to have your own Personal Protection Equipment, and any necessary lifting equipment (such as a forklift) as required to receive the order.
If this may be an issue, contact Capral Customer Service on 1800 256 646 to discuss your options.
Returns
If you need to return your order, please contact Capral Customer Service on 1800 256 646 to discuss your options.Order Pick-Up
If you have selected to pick up your order, please read below our guidelines on load restraint and vehicle suitability.
- When loaded, the driver's vision must not be obstructed.
- Overhangs that are dangerous are not acceptable, even if they are within the limits below.
- A minimum 300mm square bright red flag is required on any overhangs that cannot be easily seen. This is mandatory for overhangs beyond 1200mm past the end of a vehicle (i.e., for trucks). Capral Aluminium reserve the right to refuse any vehicle that falls outside of these guidelines.
- All loads must be restrained to prevent movement during transporting of material. The load must be restrained to be able to resist specific forces in different directions of movement. Refer to the "Load Restraint Guide", National Transport Commission (ntc.gov.au).
- Minimum load restraint requirements have been designed to meet the above conditions for unitised flat loads. Round loads must be belly wrapped and may require extra lashing. Recommended minimum 1 lashing per 1.5 metres along load for long or lightweight sheet.
- Capral Aluminium will not load more than 50kg on roof racks or 80kg on Ute trade racks unless provided with written verification that the vehicle is capable of higher load. For more details on load restrictions, restraints and on-site safety please talk to our staff.
These guidelines are provided to you by Capral Aluminium for guidance only, and compliance with applicable laws and standards remains your responsibility. Whilst Capral Aluminium has taken considerable care to develop transport safety guidelines, Capral Aluminium makes no warranty as to the applicability of these methods in all circumstances.
It always remains your responsibility to ensure that the methods you use are adequate for the situation and where appropriate you should take further precautions.